Frequently Asked Questions
Answers about payment, delivery, warranties, account access, and refunds at Rex Store.
Ask through WhatsApp →How do I buy a product?
Choose a product, enter the recipient details, select a TriPay payment method, and complete payment. The product or instructions are sent to the email address you provide.
Which payment methods are available?
Active methods are supplied by TriPay and may include QRIS, bank Virtual Accounts, and e-wallets. Available methods and applicable fees are shown before checkout.
How long does delivery take?
In-stock products are generally processed within 10 minutes after verified payment. Pre-order products are delivered within 24 hours unless the product page states otherwise.
Does the product include a warranty?
Yes. Warranty coverage and duration vary by product and are stated on its page. The warranty does not cover violations of usage instructions or provider terms.
Are shared-account products safe and legal?
Access formats differ by product. Buyers must read the license and usage section, use access only within the stated scope, and follow the relevant service provider terms.
When can I request a refund?
Rex Store prioritizes repair or replacement. A refund may be considered when a product is defective or does not match the order and a solution cannot be provided under the Refund Policy.
What payment data does Rex Store store?
Rex Store stores order details and transaction status, but does not store banking PINs, OTPs, account passwords, or card numbers. Payments are processed by TriPay.
What if my product or email has not arrived?
Check your spam folder, then contact WhatsApp Business or email support with your order number. Never send a banking PIN, OTP, or account password.